Kiss18 Privacy Policy – Your Personal Data Protection

1Introduction

Kiss18 ("we", "Platform" or "kiss18") takes your privacy very seriously. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you use the kiss18 platform, website and mobile application.

By registering an account or using any kiss18 services, you are deemed to have read and understood this Privacy Policy. If you do not agree with any provision herein, please discontinue use of our platform.

This policy should be read together with Terms and Conditions and Responsible Gaming Policy kiss18 which forms part of the complete agreement between you and us.

2Personal Information We Collect

In operating the platform and complying with regulatory requirements, kiss18 collects several categories of personal information from our members:

• Identity Information: Full name, identification number (MyKad/Passport), date of birth, gender and nationality.
• Contact Information: Mobile phone number, email address and residential address.
• Financial Information: Bank account number, account holder name and deposit and withdrawal transaction details.
• Account Information: Username, password (stored in encrypted form), login history and gaming activity.
• Technical Information: IP address, browser type, operating system, device information, and platform usage data.
• KYC Verification Documents: Copies of your identity card, bank statement, or other identity verification documents requested during the KYC process.

3How We Collect Your Information

Your personal information is collected through various transparent means when you interact with the kiss18 platform:

• Account Registration: Information you provide when registering a new account.
• KYC Process: Documents and information you submitted during identity verification.
• Financial Transactions: Details obtained when you make a deposit or withdrawal.
• Platform Usage: Data automatically collected while you browse and use kiss18 services.
• Support Communications: Information you share when contacting our customer support team.
• Cookies and Tracking Technology: Technical data collected through cookies and similar technologies as described in Section 6.

4Purpose of Your Personal Data Usage

The personal information we collect is used for the following legitimate and specific purposes:

• Creating and managing your member account on the kiss18 platform.
• Processing deposit transactions, withdrawals and other related financial activities.
• Conducting identity verification (KYC) to comply with anti-money laundering requirements.
• Identifying and preventing fraud, account misuse and unlawful activities.
• Providing effective and accurate customer support services.
• Sending important notifications related to your account, transactions and policy updates.
• Improving the user experience and developing new platform features.
• Complying with applicable legal obligations and regulatory requirements.
• Sending promotional communications and special offers — subject to your opt-in or opt-out preferences.

5Sharing Information with Third Parties

Kiss18 does not sell or transfer your personal data to third parties for marketing purposes. However, in certain limited situations, we may share your information with the following parties:

• Payment Providers: Banks and digital wallet providers that process your financial transactions, solely to the extent necessary to complete those transactions.
• Technical Service Providers: Companies that assist us in the technical operations of the platform, subject to strict confidentiality agreements.
• Regulatory Authorities: Government agencies or regulatory bodies when required by law or court order.
• Game Developers: Only to the extent necessary to provide a smooth gaming experience, with information kept to a minimum.

6Cookies & Tracking Technology

Kiss18 uses cookies and similar tracking technologies to enhance user experience, analyse platform usage and ensure the security of your account. The following are the types of cookies we use:

You can manage your cookie settings through your internet browser. Please note that disabling certain cookies may affect the functionality and security of the kiss18 platform.

7Data Security Measures

Kiss18 implements multiple layers of technical and organisational protection to ensure your personal data remains secure at all times:

• 256-bit SSL Encryption: All data communications between you and the kiss18 platform are protected with bank-grade encryption.
• Strict Access Controls: Only authorised personnel may access members' personal data, and all such access is logged and monitored.
• 24/7 Security Monitoring: Our automated monitoring system is always active to detect any unauthorised access attempts.
• Two-Factor Authentication (2FA): Available for all accounts as an additional layer of protection during login.
• Regular Security Testing: Our platform undergoes regular security assessments and penetration testing by independent experts.
• Data Backup: Your data is securely backed up and can be restored in the event of a system disruption.

8Your Rights Over Your Personal Data

As a kiss18 member, you have the following rights regarding the personal data we hold:

9Data Retention & Deletion Period

Kiss18 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable law.

• Active Account Data: Retained for the duration that your account remains active on the kiss18 platform.
• Financial Transaction Data: Retained for a minimum of seven (7) years for regulatory compliance and audit purposes.
• KYC Data: Retained for the period prescribed by applicable anti-money laundering laws.
• Technical Log Data: Retained for thirty (30) to ninety (90) days depending on the type of data.
• After Account Closure: Some data may be retained for a period required by law before being securely deleted.

10Children's Privacy

The kiss18 platform is exclusively for individuals aged 18 and above. We do not knowingly collect any personal information from children under the age of 18.

If we discover that personal information has been collected from someone under the age of 18, we will take immediate steps to delete that information and close the account. If you believe your child may have registered an account on our platform, please contact our support team immediately.

11Amendment to Privacy Policy

Kiss18 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service improvements. When we make significant changes, we will:

• Displaying a clear notice on our platform's home page.
• Updating the "Last Updated" date at the top of this document.
• In the event of significant changes, sending direct notifications to members through their registered communication channels.

Continued use of the kiss18 platform after any amendments are published will be considered acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

12Contact Us

If you have any questions, concerns, or wish to exercise your personal data rights, please contact the kiss18 Data Protection Officer (DPO) team through the following channels:

• Live Chat: Available on the kiss18 platform, 24 hours a day, 7 days a week.
• Support Email: [email protected] (display text only, no clickable link)
• FAQ Section: Visit FAQ page us for answers to the most frequently asked questions.

We are committed to responding to all privacy-related inquiries within seven (7) business days. For more complex requests such as data access or deletion, processing may take up to thirty (30) business days.